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The Professional Medical Receptionist & Management Course With

Basic Good Clinical Practice (GCP) For Clinical Research

This course will provide you with a practical background to the understanding and guidelines in the conduct of running the reception area at the medical practice and clinical trials at your sites.

Both experienced receptionists and new members of staff which will benefit from the training.

Staff to attend .i.e. Medical receptionists, nursing staff or other medical staff (pharmacists, technologists > x-ray, cardio,) who need to help in the everyday functions to run the Site and studies efficiently and effectively and a system that will give optimum efficiency. Thus will also enable you to recruit and retain more patients.

The course comprises various modules which provide the medical receptionist with comprehensive training into the different facets of the front line. Training can be done at the Doctors rooms.

Course content

The course is designed to give theory and practical ideas as well as an insight to running a reception of both a Practice and a Clinical Research Site. The course will enable you to gain knowledge of good clinical practices, set forth in GCP, according to the local and international regulations.

Attending the course your receptionist will have more insight and will be able to perform efficiently and effectively. Post course training is available if necessary. After completing a written test and achieving a pass mark of 80% the trainee will be issued with a Certificate.

Training material and manual consists of an ICH GCP & SAGCP booklets and templates.

Note that travel costs may be incurred.

AGENDA (1 day course)

Overview of the Medical Receptionist

Dress Code

Communication

Telephone Etiquette

Patient Relations and Identification

Practitioners Invoicing and Remittances

橬ing systems for the practice

㯵rce documentation

�ntaining Patient Records filing for clinical research

Უhiving

ࡴient Bill of Rights -& Site Staff responsibilities

General Correspondence

Courier Services and Packaging 㬩nical Trials
Equipment Maintenance , Calibration & Medical Supplies
General Temperature Control -Practice and Clinical Trial
Occupational Hazards
Guidelines to Medical Emergencies and Equipment
Waste Management
Cleaning and Sanitation
Elimination of Pests and Rodents
Security and Emergencies Situations at the practice
Electrical power failure
Clinical trials, a site Perspective & The language of Clinical Research
Standard operating procedures.

Note

1. A theory test is done after the course (80 % achievement is required to pass)
2. A certificate will be issued once your tests have been marked.
3. Subject matter or agenda may be changed.

Training Dates

Training dates on request

Note: training can be given on REQUEST on ANY days at the site. Cape Town, Durban, PE, on REQUEST

Two day training: 08:00 - 17:30
One day training: 08:30 - 16:30


Venue Gauteng: 11 Nonna Street, Birchleigh North,
Kempton Park



Bookings Contact:
Karen (Gauteng) -
Cell: 0823298707
wdmickey@worldonline.co.za

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 


Address: 11 Nonna Street, Birchleigh North, Kempton Park
Telephone: + 27 82 3298 707 Fax: 086 652 7852
Email: wdmickey@worldonline.co.za
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